Introduction
Welcome to Vulpes Corsac. By accessing our website and making a purchase, you agree to abide by the following terms and conditions. We kindly ask that you read these terms carefully as they govern your use of our services.
Eligibility
- You must be at least 18 years of age to place an order with us.
- All personal and payment information provided during registration and checkout must be complete and accurate.
Pricing and Payment
- All prices are listed in AED.
- We accept payments via credit/debit cards, Apple Pay, and Cash on Delivery (COD).
- For COD orders, we reserve the right to verify your contact details prior to processing the order.
Shipping and Delivery
- Complimentary Shipping: Enjoy free delivery on orders over AED 250.
- Estimated Delivery Times:
- Standard Shipping: 2-4 business days.
- Remote areas or during peak periods: An additional 1-2 business days.
- Once your order has been dispatched, you will receive a tracking link for easy monitoring.
Note: At present, we are pleased to serve customers within the UAE. International shipping options will be made available soon.
Order Cancellation
- Orders may be canceled prior to dispatch by contacting our customer service team.
- Once your order has been shipped, it cannot be canceled.
Governing Law
These terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved within the jurisdiction of the UAE.
Returns and Refund Policy
Returns Eligibility
- You may return items within 14 days of delivery under the following conditions:
- The item must be unused and in its original packaging, with all tags attached.
- For perfumes: The product must remain sealed.
- For clothing: The product must not show any signs of wear or washing.
Damaged or Defective Products
Should you receive a damaged or defective item, please contact us within 48 hours of delivery. Kindly provide photographic or video evidence for prompt resolution.
Non-Returnable Items
- Perfumes that have been opened or used.
- Customized or final-sale items.
Refund Process
- Refunds will be processed as follows:
- For online payments: Within 7 business days, credited to the original payment method.
- For COD payments: Within 10-14 business days, via bank transfer.
Return Shipping
Customers are responsible for return shipping charges, unless the item is damaged or defective upon receipt.
Privacy and Security
- We are committed to safeguarding your privacy. Your personal information is handled with the utmost care and in accordance with UAE data protection regulations.
- All payment details are encrypted to ensure a secure and seamless transaction process.
Contact Us
For any inquiries or assistance, please do not hesitate to contact us:
- Email: contact@vulpescorsac.ae
- WhatsApp: +971 56 229 7274
- Phone: +971 56 229 7274